Shipping policy

Last updated: August 16, 2026

SHIPPING DESTINATIONS

Pureflect currently ships only to eligible addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or APO, FPO, and DPO addresses. Availability for P.O. boxes depends on the product and carrier and will be confirmed at checkout.

Orders placed for an address outside our supported delivery area may be declined or canceled and refunded to the original payment method.

ORDER PROCESSING

Orders are processed after payment authorization and order verification. Processing time is separate from transit time and may vary depending on the product, fulfillment location, order volume, weekends, and holidays.

The applicable processing and estimated delivery information will be displayed on the product page, at checkout, or in the order confirmation whenever available.

Orders placed on weekends or holidays may begin processing on the next business day. We may contact you if additional information or address verification is required before fulfillment.

ESTIMATED DELIVERY TIMES

Delivery estimates vary by product, fulfillment location, destination, and carrier. Any estimated delivery date or range displayed on the product page, at checkout, or in an order communication is an estimate unless expressly identified as guaranteed.

If no specific shipping timeframe is provided, we will ship the order within 30 days as required by applicable law.

Transit times may be affected by severe weather, carrier disruptions, high-volume periods, public emergencies, incorrect address information, or other circumstances outside our reasonable control.

SHIPPING CHARGES

Available shipping methods and charges, including any applicable free-shipping offer, will be displayed before you complete checkout.

Shipping promotions may be subject to additional terms, minimum purchase requirements, eligible products, or limited promotional periods.

ORDER TRACKING

When tracking information becomes available, we will send it to the email address provided with your order. You may also use our Track Your Order page.

Tracking information can take up to 48 hours after shipment to begin displaying movement. Some carriers or delivery services may provide limited tracking updates.

MULTIPLE PACKAGES

Items in the same order may be fulfilled from different locations and may arrive in separate packages or on different dates.

When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping fees solely because we divide an order into multiple packages.

SHIPPING DELAYS

If we cannot ship an order within the timeframe communicated at the time of purchase, we will notify you and provide the option to accept the revised timeframe or cancel the affected order for a full refund.

If we do not receive the consent required to continue with a delayed shipment, we may cancel the affected order and issue a refund in accordance with applicable law.

Although carrier transit times are outside our direct control, our Customer Care team will provide reasonable assistance when a shipment is materially delayed.

ADDRESS ACCURACY AND CHANGES

You are responsible for providing a complete and accurate shipping address at checkout. Review the address carefully before submitting your order.

If you discover an error, contact us immediately through our Contact Us page. We will make a reasonable effort to assist, but address changes cannot be guaranteed after fulfillment has begun.

If a package is returned because of an incorrect or incomplete address supplied by the customer, an unsuccessful delivery attempt, refusal, or failure to claim the package, we will contact you to determine the available options. Additional shipping costs may apply when reshipment is requested.

LOST OR MISSING PACKAGES

If tracking has not updated for an extended period or a package appears to be lost in transit, contact us so we can review the shipment with the carrier or fulfillment provider.

If a package is confirmed lost before delivery, we will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, building management, and any carrier delivery notice. Contact us promptly if the package remains missing so we can review the available information.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and preferably within seven days of delivery.

Include your order number, a description of the issue, and clear photographs or video of the item, shipping label, and packaging. Keep the item and packaging until our review is complete.

Damaged, defective, incorrect, and return-eligible items are handled in accordance with our Return & Refund Policy.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We will make a reasonable effort to assist, but cancellation cannot be guaranteed after the order has begun processing or has been submitted for fulfillment.

Once an order has shipped, it cannot be canceled. If eligible, you may request a return after delivery under our Return & Refund Policy.

CONTACT US

For questions about shipping, delivery, or tracking, contact our Customer Care team through the Contact Us page.