Return & Refund Policy

We want you to shop with confidence. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of the date your order was delivered.

RETURN ELIGIBILITY

To qualify for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was received.
  • Include all original tags, accessories, manuals, and packaging.
  • Be accompanied by the order number or other proof of purchase.
  • Meet any product-specific return requirements disclosed on the product page.

All returns must be requested and authorized before an item is shipped back. Items returned without prior authorization may not be accepted.

HOW TO REQUEST A RETURN

To request a return, contact us through our Contact Us page and provide:

  • Your order number.
  • The name of the item you wish to return.
  • The reason for the return.
  • Photographs or video when the item is damaged, defective, or incorrect.

If the return is approved, we will provide instructions and the appropriate return address. Because products may be fulfilled from different locations, the return address can vary by item.

Do not send a return to the address shown on the original package unless we specifically instruct you to do so.

RETURN SHIPPING

For returns resulting from a change of mind, an accidental order, an incorrect size selection, or another reason unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If we provide a prepaid return label for a customer-responsible return, the cost of the label may be deducted from the refund.

If an item arrives damaged, defective, or incorrect, Pureflect will cover reasonable return shipping costs when a return is required. Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution without requiring the item to be returned.

Original shipping charges are nonrefundable unless the return results from our error or the item arrived damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within seven days of delivery.

Include your order number, a description of the issue, and clear photographs or video of the item, shipping label, and packaging. Keep the item and all packaging until we have completed our review.

NONRETURNABLE ITEMS

The following items cannot be returned:

  • Perishable or consumable goods, including opened pet food, treats, or supplements.
  • Personal-care, grooming, or hygiene products that have been opened, used, or placed in direct contact with an animal.
  • Personalized, customized, or made-to-order products.
  • Hazardous materials, flammable liquids, or gases.
  • Gift cards.
  • Items clearly identified as Final Sale on the product page before purchase.

Items purchased at a promotional or discounted price remain eligible for return unless they were clearly marked Final Sale before purchase.

Please contact us before purchasing if you have questions about whether a specific product is returnable.

CANCELLATIONS AND ORDER CHANGES

Contact us as soon as possible if you need to cancel or modify an order. We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after an order has begun processing or has been submitted for fulfillment.

Once an order has shipped, it cannot be canceled. If the item is eligible, you may request a return after delivery.

If we cannot ship an order within the delivery timeframe communicated at the time of purchase, we will notify you and provide the option to accept the delay or cancel the affected order for a full refund.

EXCHANGES

We do not currently process direct exchanges. The fastest way to obtain a different item is to request a return for the eligible original item and place a new order separately.

REFUNDS

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued automatically to the original payment method within 10 business days.

Your bank, credit card issuer, or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us through our Contact Us page.

CONTACT US

For questions about returns or refunds, please contact our Customer Care team through the Contact Us page.